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FREQUENTLY ASKED QUESTIONS

CAN I CLAIM MY APPOINTMENT WITH PRIVATE HEALTH?

Yes, we provide on the spot health fund claims through HICAPS. Our Soft Tissue Therapy appointments are claimable through health funds when 'Remedial Massage' is covered. Make sure to contact your private health provider for clarity on your level of cover.

DO I NEED TO MAKE A BOOKING?

Yes. YVSTT operates by appointment only. You can make a booking online or by calling/messaging 0434088827. Don't hesitate to get in contact as same-day appointments may be available or to be placed on a cancellation list. 

DO YOU HAVE A CANCELLATION POLICY?

We understand life's unexpected occurrences however we need 24 hours notice when possible for cancellations.

A fee of 50% the appointment price will apply for cancellations within 12 hours.

A fee of 100% the appointment price will apply for cancellations within the 3 hours or for failure to arrive. 

Cancellations must be made via the link in the booking/reminder notification (email or text) or through direct contact to the therapist.

WHAT IS SOFT TISSUE THERAPY?

Soft Tissue Therapy is a hands on approach to treating musculoskeletal injury and dysfunction. Soft Tissue Therapists use a range of manual techniques chosen to best assess and treat your individual presentation.

WHAT IS YOUR NEW PATIENT PROCEDURE?

We ask that new patients arrive 5 minutes before their appointment to complete a new patient form. This is to ensure that we don't cut into your appointment time and that we have all relevant information so you can get the most benefit from your treatment.
Alternatively, in your appointment confirmation email, there is a link to complete the new patient form online.

WHAT QUALIFICATIONS/ REGISTRATIONS DO YOU HOLD?

Owner & Therapist Gabbie holds qualifications and registrations such as: 

  • Diploma in Remedial Massage

  • Cert III & IV in Fitness 

  • Remedial Massage Therapist Registration (Massage & Myotherapy Australia) 

  • Current First Aid & CPR 

WHERE ARE YOU LOCATED?

YV Soft Tissue Therapy is located inside Sonic Fitness Gym. Head straight through the gym from the front door, turn left at the main desk and up the few steps to find us!

FAQ: FAQ
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